I'm now assuming the part they don't like is §10.4(ii):
> 10.4 Customer License Grant. You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content and to perform all acts with respect to the Customer Content: [...] _(ii) for the purpose of product and service development, marketing, analytics, quality assurance, machine learning, artificial intelligence, training, testing, improvement of the Services, Software, or Zoom’s other products, services, and software, or any combination thereof_
Notice that 10.4(ii) says they can use Customer Content "for ... machine learning, artificial intelligence, training", which is certainly allowing training on user content.
Sounds like it can eventually include chats during a call.
Sounds like it can eventually include the files of your meeting recordings in its processing, since it is a file. A call recording stored to your zoom cloud can be a form of service generated data from calls.
And sounds like it include transcripts of live audio could also function as service generated data (was the audio clear? Could ai convert speech to text?)
The statistics of calls could turn into the wavelengths of the audio and video in real time. Gotta keep an eye on the quality with AI.
My only question is if this include the paid users?
If so, I had been meaning to move on from Zoom as a paid customer and this may have done it.
It’s not end to end encryption if Zoom can tap into your files on your cloud or computer. Or let you pretend you are providing the other party with encryption when they aren’t safe. Corporate information is valuable to some.