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>>dusted+(OP)
Welcome to HN where we provide support after large corporations fail to do basic due diligence.

>>ddtayl+l2
A moderator replied to me a couple months ago that these kinds of posts are usually penalized so HN doesn’t become a support site, but I still see them quite often on here on the front page. I had been commenting that when such posts are made for YC companies, they rarely make it to the front page.

> there has been a glut lately of stories using HN as customer-support-of-last-resort or generic-complaints-about-$company, and we've been hearing an increasing amount of community complaints and pushback about those. HN's standard mod practice is to downweight most such threads

I’m guessing that Upwork is not a YC company.

[0] https://news.ycombinator.com/item?id=34320816

>>jb1991+l3
Personally, I see it as a benefit to be part of a community that can help in these situations.

I'm willing to have to scroll past one person's headache in the hope that if I suddenly lose my XYZ account I will be able to get redress through the same avenue.

>>jrumbu+g6
> Personally, I see it as a benefit to be part of a community that can help in these situations.

The problem is that instead of actually solving the issue we are normalizing the idea that if you're in XYZ group you'll get proper treatment while everyone else gets screwed.

If you're on YouTube and have a massive audience or are friends with someone that has a major audience you may be spared the wrath of a rogue AI that decides you're violating some community guidelines.

If you're on Twitter and happen to have followed the magical sequence of fellow accounts you'll be allowed to keep your PayPal account after making enough ruckus.

If you're on HackerNews and get lucky at 4 AM on a Saturday night before the mods wake up you'll be allowed to keep your $10,000 in earnings.

I don't like the idea that unless I'm cliqued up on YouTube, Twitter and HackerNews I "deserve" to get screwed.

>>ddtayl+0a
But at least when posts about major tech companies' customer service fiascos show up here, there is the opportunity to discuss it and shame them into doing better.

If these kinds of posts are disallowed here, the companies are not going to go: "Oh, our customers cannot get redress on Hacker News, so we better improve our internal customer service processes". They are screwing up their customers regardless of where redress is to be found or not.

Maybe this is a startup opportunity: pay a fee to have your issues with company X broadcast on the social media that will be most embarrassing to them; hopefully you get redress soon.