zlacker

>>tardis+(OP)
OP, you have garnered a lot of sympathy by the HN community which I believe in part contributed to your problem being resolved. I think it would be fair to provide more info about what the issue was in the end. It's not OK to be like "HN I had a bad experience with Company X" and then be like "k, thx @jgrahamc, bye" when your complaint gets resolved due to the attention it received.

There are so many questions this leaves unanswered:

- Was this a one-off error in Cloudflare's processes? (These things happen on a big enough scale.)

- Were you violating a specific clause of Cloudflare's T&C? How clear was the clause? What did you do to fix this?

- Was the issue that Cloudflare estimated that you're not paying enough given the bandwidth you're consuming? Did you end up signing up for the Enterprise plan?

Transparency would benefit both Cloudflare (in not making people unnecessarily apprehensive about becoming/remaining a customer) and you (in demonstrating that you're handling this issue in a professional and responsible manner).

>>plesiv+Sw
I'd be happy to provide more info but I have none. First I communicated with support which told me that my account was restricted most likely due to 2.8 clause violation (non html content) and suggested to contact with sales which I immediately did.

Sales over the phone (was fastest) told me that it's good I contacted as otherwise in 24hours my account would be fully banned(whatever it means) and that they will prepare me an offer in 15 minutes, but it was taking longer (no response after an hour or so) and in the meanwhile I wrote Twitter and HN post which CTO of Cloudflare noticed and then after a while I've got another phone call from sales that I should update my ticket to ask unbanning my account as it was approved now by CTO which I did and that solved the issue at least for now - and that's it - no further info what the issue was, still waiting on Enterprise plan quote for me.

>>tardis+uC
Hilarious you got sales to call you back. I had to ping their CTO after multiple attempts to have sales work with me failed. He finally got them to give me a demo of their zero trust solution. No one ever followed up with me again though. It’s like they don’t want to sell an enterprise (tens of thousands of dollars a year) subscription…

The only sales guy who called me back before the CTO got involved was Kingsley Okoroh out of their UK office. I’m in the states. He even had no idea why no one in the states would call me. Anyway, Kingsley tried hard to help, Kingsley should be their head of sales since no one else cares.

>>godzil+sK
Why would I chase 10 of thousands of dollars a year when I can chase hundred of thousands or millions of dollars? You didn't talk to an actual salesperson, you spoke to a BDR. A BDR quantifies leads and determines if your spend is worth the time. If you didn't get a call back it's because the BDR identified you as small time. I'm not trying to be rude, just pointing out how many sales teams tend to work.

>>bastar+He1
Unsure how it's "chasing" when people call you. I'm more than a 'warm lead' at that point. I'm calling you wanting to buy your product. And yeah, I know not everyone who calls wants to buy immediately - some are just tire kickers or getting a quote. But... again... it's not 'chasing'. It's not even 'selling' so much as 'order taking', imo.

>>lowerc+p52
yeah, any decently set up sales team for any company selling to the whole market ought to have some sort of sales team member that's happy dealing with higher volumes of transactional sales, even if the main focus of most of the team is million dollar accounts, unless their self service programme scales to massive numbers or they don't deal with smaller companies at all.

Someone ringing up to say "I need a quote for this level of usage as I think I'm into your enterprise tier" might be asking for a smaller quote than the Big Fish the BDR has sent a cold email to who's eventually been convinced to take a meeting, but they're more likely to convert and unlikely to take lots of meetings or a particularly skilled salesperson to do it...

>>notaha+Bi2
I don't disagree, but I've also never seen a enterprise sales organization that caters to businesses that don't already have millions of dollars in spend sitting in the war chest. We'd all jump at 50k because we're reasonable humans that understand thats a lot of money. However, when you're on the hook for booking millions of dollars in business in what amounts to 60 working days (90 day quarters), you might think about it differently is my limited understanding.