zlacker

>>tardis+(OP)
Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!

>>tardis+Ae
So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.

>>MrGilb+hf
Personally I maintain my opinion that problems getting fixed by HN are a bigger red flag than problems not getting fixed at all. The HN reader Upper Management Person either thinks putting out fires before they become higher profile failures is a cheaper way of avoiding bad press than instituting actual good policies with regards to not fucking over their customers, or they want to implement those policies but are not competent to do so.

"Send me your details and I'll fix it" = incompetent or asshole

"Don't send me your details, I've fixed the problem for you and everyone else with the same issue" = green flag

>>causi+uk
> "Don't send me your details, I've fixed the problem for you and everyone else with the same issue" = green flag

While I agree with the sentiment, fixing it in this way for any org of the CF-like scale will take days or weeks (because of peer reviews, compliance etc.). Fixing it fast by adding exception in some control panel is probably fine.

What's alarming is that the escalation process didn't really change for all the time I'm using Cloudflare as a customer (8 yrs now?) and watching jgrahamc's involvement. The fact he has a bat signal trained on the HN is a major red flag.