>>tardis+(OP)
4 Billion requests per month involving 1 Petabyte of traffic doesn't seem like a "small SAAS", at least packet-wise. If its small revenue-wise, addressing that is a business concern as important as having your platform throttled for using the cheapo economy edition tier of whatever you've signed up for with Cloudflare. Did Cloudflare issue any formal communication with you warning about usage and how it violates contractual terms, or did they "ban" you out of nowhere?
>>Dowwie+Yc
Sounds like OP has spoken with cloudflare previously about their usage/cloudflare services, likely looking to upgrade by the sounds of it but sales maybe gave the impression OP was ok on current level of service.
> I would fully understand that I am required to upgrade, but why not sending me an email before shutting down my business completely? I even asked about such scenario on zoom meeting I had with their Sales and they said it will never happen