zlacker

>>M0r13n+(OP)
Hetzner just turned off our hole domain, without contacting us first at all! All servers unreachable, 10k angry customers hammering us. All because if they receive a trademark complaint they won't contact the domain owner first and give them reasonable time to "fix" the "issue" (even 2 hours would have been enough). No, they just turn off the production server and simultaneously send an e-mail "you better respond to their complaint if you want your domain back up".

Totally unprofessional and a complete joke. Will never use them on a production system again. Always angry if they are mentioned here like they are a legitimate choice...

>>dinkbl+14
Are you sure they turned off the domain?

Your case sounds like one of your IPs got blocked in their firewall, which can happen if you use bittorrent or receive a DMCA strike. But then other IPs associated with the domain would still work fine.

That said, yes, their abuse team is rather trigger happy. I've had disagreements with them, too. They can be VERY German ;) But in general, calling them on the phone can fix these cases within minutes.

>>fxtent+ub
yes, they turned off the domain (macupdater.net) because one app-vendors of an app listed wasn't happy that we advertise their app for free. they cited trademark issues and contacted the host hetzner instead of us (grrr!). and hetzner just turned off the whole domain without contacting us first. the very same domain was also used as an app-backend service, thats why we got hundreds of complaints in a very short time.

i think giving 2 days before turning anything off would be sensible. 1 day would still be ok. but turning it off immediately without even giving a chance to reply is not acceptable. especially since anyone can send a trademark complaint without providing any evidence. so, if you want to do some domain sniping, look for businesses hosted on hetzner and watch them go down...