zlacker

>>benhur+(OP)
It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don't even exist.

You could of course sue Google, but that's an extremely expensive and time-consuming option, rarely worth it for a mere consumer. Going to court certainly won't make your suspended account become unsuspended any quicker.

>>_qulr+em
Agreed. We generally allow companies to refuse service for nearly any reason, and in most cases this is a good policy. However, there are exceptions to that rule. One extreme are utilities which as both monopolies and essential services are required to do business with nearly any paying customer, and have strict rules processes about shutting of service for lack of payment. Residential rentals are another example. They don't hold a monopoly, but are an essential service, and as such they can generally choose who to do business with (although not quite as freely as your average business), but have strict legal processes they have to follow regarding evictions.

I think there are online business who are essential enough that some consumer protections are applicable. Very few reach the level of monopoly that utilities have in my mind, and even those it isn't clear to me that they are "natural" monopoly like utilities, and as such other antitrust approaches may be more beneficial.

However, I think there are a number of competitive, yet essential services online that deserve a legal protections regarding service termination. Identity providers absolutely fall in that category IMO - it is unacceptable for example for Facebook to lock your account in a manner that prevents you from not only using their services but every other third-party service which you authenticate using "Logon with Facebook". I think email is another that rises to this level. At a minimum email providers should be required to forward mail for a fixed period of time after choosing to stop doing business with a customer.

>>pavon+6F1
I think there also needs to be a law that, once you have accepted responsibility for storing someone else's data, that you can't delete it "on a whim" without offering some minimum retention period ok your data. As an example: a storage facility is allowed to stop doing business with me, but they legally can't just destroy all my stuff on a moment's notice... we have laws for minimum retention periods.

>>saurik+D02
Also if you violate the storage facilities rules and they cancel the lease, they can't turn off the electricity at your house just because they happen to have the same parent company.