zlacker

>>benhur+(OP)
It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don't even exist.

You could of course sue Google, but that's an extremely expensive and time-consuming option, rarely worth it for a mere consumer. Going to court certainly won't make your suspended account become unsuspended any quicker.

>>_qulr+em
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet.

Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health.

(I am offering no solutions here, for I know none)

>>anthon+dn
> If every abuser requests those explanations (which they will)

It's not a request, it's a requirement. If your account is suspended, you deserve an explanation. You should get one without having to request it.

I'm not saying that companies shouldn't be able to suspend accounts temporarily. I'm simply saying that there needs to be a way to get your account unsuspended if you're innocent. The way it "works" now is that innocent consumers are without any recourse whatsoever.

>>_qulr+Cn
For the record, they don't give away these explanations because such explanation would hint the spammer to what they should _not_ do next time, to avoid getting caught. Same as with anticheat software.

>>Ashame+6r
> they don't give away these explanations because such explanation would hint the spammer to what they should _not_ do next time

We've heard this excuse countless times, but it's simply not acceptable. The foundation of our legal system is that it's better to let a criminal go than to punish an innocent person. How many innocents have to get caught in the crossfire before we start protecting them?

>>_qulr+Pr
the legal system deals with a finite number of people; the internet enables that finite number of people to act as a potentially infinite number of entities, without a great way of disaggregating them into people.

E.g. if a spammer can pretend they're 10 million different people, and each of those "people" requests an explanation, the whole system grinds to a halt.

This is the reason behind a push for more KYC-like verification on these platforms (e.g. asking for IDs). But this comes at a huge privacy cost for legitimate users. So one way or another people who are real, legitimate and with good intentions somehow pay the cost of the harm that is being done on the internet. This is a hard problem.

Source: am thinking/working on this sort of stuff; not representing my employer, my opinions are my own etc. etc.

>>gabipu+Qu
> E.g. if a spammer can pretend they're 10 million different people, and each of those "people" requests an explanation, the whole system grinds to a halt.

Again, it's not a "request".

If spam detection and account suspension can be automated, then suspension notifications can also be automated.

I'm not sure I understand where the 10 million number is coming from. Are you suggesting that 1 spammer can create 10 million accounts on your system (which appears to be Facebook)?

Regardless, no spammer has the time to get on the phone and personally dispute 10 million account suspensions — disputes which are unlikely to succeed if there is good evidence — so I'm not sure how the system grinds to a halt.