zlacker

>>benhur+(OP)
It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don't even exist.

You could of course sue Google, but that's an extremely expensive and time-consuming option, rarely worth it for a mere consumer. Going to court certainly won't make your suspended account become unsuspended any quicker.

>>_qulr+em
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet.

Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health.

(I am offering no solutions here, for I know none)

>>anthon+dn
This is an age old problem in the criminal justice system. A solved problem.

After a lot of trials with various approaches, we settled on letting some criminals go free over convicting someone on weak evidence. Second we decided that trials should be open and evidence viewable by default.

Finally you generally have the option to give some security to stay out of jail during trial.

Closing a google account is a punishment worse than many criminal convictions. And will only get more important as we progress to an all digital existence.