zlacker

>>benhur+(OP)
Hey Google here is a feature: account reputation, anyone doing business with you, has that flag enabled and human reviewers will be supporting them

>>spicyr+P5
The implication here is that the fix for this problem is to make sure it doesn't happen to anyone who does business with Google, as if other people aren't important enough to concern yourself about. That is 1000% the wrong approach, and exactly the sort of thinking that gets tech businesses in to this sort of mess.

The correct approach is to make sure it doesn't happen incorrectly in the first place, and that it can be resolved quickly and easily if it ever does.

>>onion2+9a
I think "not treating business partners like trash" is the absolute base minimum. If they can't get that right, what hope do customers have? Feels like that needs to be solved first — particularly if it's an issue of scale — then the customer issue dealt with afterwards, if it remains an issue.