I don’t think the story is real. But people who want it to be true are easily convinced.
The fridge has been on sale for a few years and schizophrenia can come on very suddenly. People's lives can change in a day because of it. You and I don't know the truth of it and can't reasonably jump to conclusions like that.
Only later did I understand that the Tesla may have just confirmed what he had suspected all along - that there are in fact four people in the place where he is standing.