I don't see how their main product is ddos protection, yet cloudflare goes down for some reason.
This company makes zero sense to me.
i.e. it's the difference between "site goes down for a few hours every few months" and "an attacker slammed your site, and through in on-demand scaling or serverless component cloud fees blew your entire infrastructure budget for the year.
Doubly so when your service is part of a larger platform and attacks on your service risk harming your reputation for the larger platform.