I haven't ruled that out yet. I am planning on trying to convince them on this next time they ask me for tech support.
[1] I'll say it again; if anyone here works on Windows Update, please consider getting out of the software game and maybe consider a job in the exciting world of janitorial or food service, because you are exceedingly bad at the whole "software thing" and you should be ashamed of yourself and how much damage you have cost the entire world with your utterly incompetent software.