>What the advertiser needs to know is not what is right about the product but what is wrong about the buyer. And so the balance of business expenditures shifts from product research to market research, which means orienting business away from making products of value and toward making consumers feel valuable. The business of business becomes pseudo-therapy; the consumer, a patient reassured by psychodramas.[2]
[1]: https://en.wikipedia.org/wiki/Edward_Bernays
[2]: Technopoly by Neil Postman