zlacker

[parent] [thread] 4 comments
1. lakpan+(OP)[view] [source] 2023-12-27 03:28:34
The Prime unsubscribe flow is a master class of darkness.

Try it. It takes several clicks, multiple word-heavy pages, hard choices, flat-out lies, and in the end maybe you just accepted to be reminded 60 seconds before the renewal date.

replies(1): >>throwu+34
2. throwu+34[view] [source] 2023-12-27 04:13:06
>>lakpan+(OP)
Weird. When I went to cancel earlier this year not only was it much simpler than I expected, but I was given the choice of pro rata refund or let it keep going till the expiration date.

Thank you, California!

replies(1): >>lakpan+X4
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3. lakpan+X4[view] [source] [discussion] 2023-12-27 04:26:18
>>throwu+34
Maybe my comment is out of date, but the patterns around Prime caused the FTC to sue Amazon just last summer:

https://finance.yahoo.com/news/amazon-uses-six-dark-pattern-...

https://www.ftc.gov/system/files/ftc_gov/pdf/amazon-rosca-pu...

replies(2): >>WillPo+ud >>Rankin+sy2
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4. WillPo+ud[view] [source] [discussion] 2023-12-27 06:31:01
>>lakpan+X4
Your comment is not out of date, the screenshots in the article are how it still looks, but it really is not hard to cancel. It is on the less "dark pattern" side of subscription sites. For example, the NY Times is worse at whole other level - can't unsubscribe online without either calling, or chatting with a rep.

https://www.reddit.com/r/mildlyinfuriating/comments/13sedmx/...

https://www.reddit.com/r/assholedesign/comments/10j2lkv/new_...

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5. Rankin+sy2[view] [source] [discussion] 2023-12-28 00:36:01
>>lakpan+X4
I think your comment is still up to date- I cancelled a month ago and it was just as slimy as usual
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