2. The Prime shipping logo on an item no longer necessarily means 2-day, but frequently means whenever convenient for Amazon.
3. Anecdotally, customer service changes since Bezos handed over the reins have seemed mixed (some bad, some good).
Looks like I'm going to cancel my 14.99/month Prime membership, and return to Netflix. Which will also make purchases at Amazon and WFM less attractive.
Edit: I just canceled Amazon Prime. I figured that canceling was more meaningful than merely mumbling on the Internet that I might.