It's just remarkable how they keep shooting themselves in the foot. Their hardware is great, but their software just sucks. And for no real reason, as far as I can understand. They technically do have a cloud subscription that needs to lock out users, I guess?
For example, they don't have handwriting recognition for non-Latin languages. They don't even have on-screen _keyboards_ for non-Latin languages. Their note-taker sucks. Their "remote whiteboard" feature doesn't work reliably. Etc.
Just open source it all, and allow people to fix it. It's clear that your in-house developers can't do that.