zlacker

>>namany+(OP)
I see that Software as a Service banked too much on the first S, Software. But really customers want the second S, the Service.

When you sell a service, it's opaque, customer don't really care how it is produced. They want things done for them.

AI isn't killing SaaS, it's shifting it to second S.

Customers don't care how the service is implemented, they care about it's quality, availability, price, etc.

Service providers do care about the first S, software makes servicing so much more scalable. You define the service once and then enable it to happen again and again.

>>metalr+DF
> it's quality, availability, price, etc.

Are you sure? Companies still use SharePoint Online, Teams etc.

The F in SharePoint stands for fast

>>croes+fH
Yes, many don't like Sharepoint, but still they use it. It's the tool they can use.

Customers don't care if Sharepoint uses LLM, they just want to share ideas, files, reports, pages, etc. If LLM makes it easier, great! If some other product makes it easier, great!

It's not about the product it's about the results.