zlacker

>>hugoda+(OP)
I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect.

Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit?

I think it's possible for Anthropic to make the kind of experience that delights customers. Service that feels magical. Claude is such an incredible breakthrough, and I would be very interested in seeing what Anthropic can do with Claude let loose.

I also think it's essential for the anthropic platform in the long-run. And not just in the obvious ways (customer loyalty etc). I don't know if anyone has brought this up at Anthropic, but it's such a huge risk for Anthropic's long-term strategic position. They're begging corporate decision makers to ask the question, "If Anthropic doesn't trust Claude to run its support, then why should we?"

>>areofo+c8
> I recently found out that there's no such thing as Anthropic support.

The article discusses using Anthropic support. Without much satisfaction, but it seems like you "recently found out" something false.

>>furyof+Ag
If you want to split hairs, it seem that Anthropic has support as a noun but not as a verb.

>>kmoser+ui
I mean the comment says they literally don't have support and also complains they don't have a support bot, when they have both.

https://support.claude.com/en/collections/4078531-claude

> As a paid user of Claude or the Console, you have full access to:

> All help documentation

> Fin, our AI support bot

> Further assistance from our Product Support team

> Note: While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.

>>furyof+cv
I would think on his suspension and refund he would not have access to that support channel anymore?

>>swords+ER3
I would think so too.

If their support is bad and you can get cut off from it with no recourse, is that a good reason to supply our fellow HN readers with misinformation based on rumor? We should just say false things to each other and it's OK as long as they're bad things about the right people? That is certainly how a lot of the internet works but I have higher hopes for us here.

We can just say "their support is bad and you can get cut off from it with no recourse" without also supporting misinformation.