Lately it's gotten entirely flaky, where chat's will just stop working, simply ignoring new prompots, and otherwise go unresponsive. I wondered if maybe I'm pissing them off somehow like the author of this article did.
Now even worse is Claude seemingly has no real support channel. You get their AI bot, and that's about it. Eventually it will offer to put you through to a human, and then tell you that don't wait for them, they'll contact you via email. That email never comes after several attempts.
I'm assuming at this point any real support is all smoke and mirrors, meaning I'm paying for a service now that has become almost unusable, with absolutely NO means of support to fix it. I guess for all the cool tech, customer support is something they have not figured out.
I love Claude as it's an amazing tool, but when it starts to implode on itself that you actually require some out-of-box support, there is NONE to be had. Grok seems the only real alternative, and over my dead body would I use anything from "him".
They’re growing too fast and it’s bursting the seams of the company. If there’s ever a correction in the AI industry, I think that will all quickly come back to bite them. It’s like Claude Code is vibe-operating the entire company.
Growth isn't a problem unless you dont actually pay for the cost of every user you subscribe. Uber, but for poorly profitable business models.
> Since its founding in 2009, Uber has incurred a cumulative net loss of approximately $10.9 billion.
Now, Uber has become profitable, and will probably become a bit more profitable over time.
But except for speculators and probably a handful of early shareholders, Uber will have lost everyone else money for 20 years since its founding.
For comparison, Lyft, Didi, Grab, Bolt are in the same boat, most of them are barely turning profitable after 10+ years. Turns out taxis are a hard business, even when you ramp up the scale to 11. Though they might become profitable over the long term and we'll all get even worse and more abusive service, and probably more expensive than regular taxis would have been, 15-20 years from now.
I mean, we got some better mobile apps from taxi services, so there's that.
Oh, also a massive erosion of labor rights around the world.
I don't see the current investments turning a profit. Maybe the datacenters will, but most of AI is going to be washed out when somewhere, someone wants to take out their investment and the new Bernie Madoff can't find another sucker.