It completely blew me away and I felt suddenly so betrayed. I was paying $200/mo to fully utilize a service they offered and then without warning I apparently did something wrong and had no recourse. No one to ask, no one to talk to.
My advice is to be extremely wary of Anthropic. They paint themselves as the underdog/good guys, but they are just as faceless as the rest of them.
Oh, and have a backup workflow. Find / test / use other LLMs and providers. Don't become dependent on a single provider.
It's like the "unlimited Gmail storage" that's now stuck at 15GB since 2012, despite the cost of storage probably going down probably 20x since 2012.
Companies launch products with deceptive marketing and features they can't possibly support and then when they get called on their bluff, they have to fall back to realistic terms and conditions.