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>>hugoda+(OP)
I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect.

Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit?

I think it's possible for Anthropic to make the kind of experience that delights customers. Service that feels magical. Claude is such an incredible breakthrough, and I would be very interested in seeing what Anthropic can do with Claude let loose.

I also think it's essential for the anthropic platform in the long-run. And not just in the obvious ways (customer loyalty etc). I don't know if anyone has brought this up at Anthropic, but it's such a huge risk for Anthropic's long-term strategic position. They're begging corporate decision makers to ask the question, "If Anthropic doesn't trust Claude to run its support, then why should we?"

>>areofo+c8
> I recently found out that there's no such thing as Anthropic support.

The article discusses using Anthropic support. Without much satisfaction, but it seems like you "recently found out" something false.

>>furyof+Ag
If you want to split hairs, it seem that Anthropic has support as a noun but not as a verb.

>>kmoser+ui
I mean the comment says they literally don't have support and also complains they don't have a support bot, when they have both.

https://support.claude.com/en/collections/4078531-claude

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