zlacker

>>hugoda+(OP)
I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect.

Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit?

I think it's possible for Anthropic to make the kind of experience that delights customers. Service that feels magical. Claude is such an incredible breakthrough, and I would be very interested in seeing what Anthropic can do with Claude let loose.

I also think it's essential for the anthropic platform in the long-run. And not just in the obvious ways (customer loyalty etc). I don't know if anyone has brought this up at Anthropic, but it's such a huge risk for Anthropic's long-term strategic position. They're begging corporate decision makers to ask the question, "If Anthropic doesn't trust Claude to run its support, then why should we?"

>>areofo+c8
Claude is an amazing coding model, its other abilities are middling. Anthropic's strategy seems to be to just focus on coding, and they do it well.

>>WarmWa+ja
> Anthropic's strategy seems to be to just focus on coding, and they do it well.

Based on their homepage, that doesn't seem to be true at all. Claude Code yes, focuses just on programming, but for "Claude" it seems they're marketing as a general "problem solving" tool, not just for coding. https://claude.com/product/overview

>>embedd+8b
Isn't this the case for almost every product ever? Company makes product -> markets as widely as possible -> only niche group become power users/find market fit. I don't see a problem with this. Marketing doesn't always have to tell the full story, sometimes the reality of your products capabilities and what the people giving you money want aren't always aligned.