His son died of a fentanyl drug overdose which is really tragic. Scott Adams was definitely a crazy person by the end of his time with all sorts of rants on this and that. But I always viewed this stage with pity rather than outrage. Being crazy after losing your child is perhaps just how things are.
It’s just unfortunate that others treated him as sane.
I was a Kaiser Northern California member and yes their scheduling system was dysfunctional — they were the better of the options my employer offered. However, if you’re in need of treatment that is already approved, one phone call was always all you had to do book. Surgery was harder to book than anything, particularly for rare conditions.