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[return to "AI agents are starting to eat SaaS"]
1. benzib+xN[view] [source] 2025-12-15 07:45:57
>>jnord+(OP)
I'm CTO at a vertical SaaS company, paired with a product-focused CEO with deep domain expertise. The thesis doesn't match my experience.

For one thing, the threat model assumes customers can build their own tools. Our end users can't. Their current "system" is Excel. The big enterprises that employ them have thousands of devs, but two of them explicitly cloned our product and tried to poach their own users onto it. One gave up. The other's users tell us it's crap. We've lost zero paying subscribers to free internal alternatives.

I believe that agents are a multiplier on existing velocity, not an equalizer. We use agents heavily and ship faster than ever. We get a lot of feedback from users as to what the internal tech teams are shipping and based on this there's little evidence of any increase in velocity from them.

The bottleneck is still knowing what to build, not building. A lot of the value in our product is in decisions users don't even know we made for them. Domain expertise + tight feedback loop with users can't be replicated by an internal developer in an afternoon.

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2. mlinha+OW1[view] [source] 2025-12-15 15:42:55
>>benzib+xN
I'm going to predict there will be a movement into "build it in house with LLMs", these things are going to be expensive, they are going to fail to deliver or be updated and there will be a huge bounce back. The cost of writing software is very small, the cost of running and scaling it is there the money is and these people can't have their own IT teams rebuilding and maintaining all this stuff form scratch.

A lot of them will try though, just means more work for engineers in the future to clean this shit up.

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3. SoftTa+SI2[view] [source] 2025-12-15 19:11:36
>>mlinha+OW1
I think there's a good chance. These things happen in cycles. A few decades ago it was common for companies to have in-house software development using something like COBOL or maybe BASIC (and at that time, sofware development was a cost-center job, it paid OK but nothing like what it does today). Then there was a push for COTS (commercial of-the-shelf) software. Then the internet made SaaS possible and that got hot. Developer salaries exploded. Now LLMs have people saying "just do it in house" again. Lessons are forgotten and have to be re-learned.
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