zlacker

>>meetpa+(OP)
I noticed this outage last night (Cloudflare 500s on a few unrelated websites). As usual, when I went to Cloudflare's status page, nothing about the outage was present; the only thing there was a notice about the pre-planned maintenance work they were doing for the security issue, reporting that everything was being routed around it successfully.

>>jacobg+E81
This is the case with just about every status page I’ve ever seen. It takes them a while to realize there’s really a problem and then to update the page. One day these things will be automated, but until then, I wouldn’t expect more of Cloudflare than any other provider.

What’s more concerning to me is that now we’ve had AWS, Azure, and CloudFlare (and CliudFlare twice) go down recently. My gut says:

1. developers and IT are using LLMs in some part of the process, which will not be 100% reliable.

2. Current culture of I have (some personal activity or problem) or we don’t have staff, AI will replace me, f-this.

3. Pandemic after effects.

4. Political climate / war / drugs; all are intermingled.

>>cnnliv+oh1
Management doesn't like when things like this are automated. They want to "manage" the outage/production/etc numbers before letting them out.

>>mikkup+Vi1
There's no sweet spot I've found. I don't work for Cloudflare but when I did have a status indicator to maintain, you could never please everyone. Users would complain when our system was up but a dependent system was down, saying that our status indicator was a lie. "Fixing" that by marking our system as down or degraded whenever a dependent system was down led to the status indicator being not green regularly, causing us to unfairly develop a reputation as unreliable (most broken dependencies had limited blast radius). The juice no longer seemed worth the squeeze and we gave up on automated status indicators.

>>kbolin+ot1
> "Fixing" that by marking our system as down or degraded whenever a dependent system was down led to the status indicator being not green regularly, causing us to unfairly develop a reputation as unreliable (most broken dependencies had limited blast radius).

This seems like an issue with the design of your status page. If the broken dependencies truly had a limited blast radius, that should've been able to be communicated in your indicators and statistics. If not, then the unreliable reputation was deserved, and all you did by removing the status page was hide it.