I truly believe they're really going to make resilience their #1 priority now, and acknowledging the release process errors that they didn't acknowledge for a while (according to other HN comments) is the first step towards this.
HugOps. Although bad for reputation, I think these incidents will help them shape (and prioritize!) resilience efforts more than ever.
At the same time, I can't think of a company more transparent than CloudFlare when it comes to these kind of things. I also understand the urgency behind this change: CloudFlare acted (too) fast to mitigate the React vulnerability and this is the result.
Say what you want, but I'd prefer to trust CloudFlare who admits and act upon their fuckups, rather than trying to cover them up or downplaying them like some other major cloud providers.
@eastdakota: ignore the negative comments here, transparency is a very good strategy and this article shows a good plan to avoid further problems
This childish nonsense needs to end.
Ops are heavily rewarded because they're supposed to be responsible. If they're not then the associated rewards for it need to stop as well.
I think it's human nature (it's hard to realize something is going well until it breaks), but still has a very negative psychological effect. I can barely imagine the stress the team is going through right now.
That's why their salaries are so high.