zlacker

>>moored+(OP)
And most people problems are communication problems. Engineers aren't engaged with the product vision or the customer base, and are allowed to silo themselves. Product doesn't see the point of engineers being engaged and feed the engineering team like an in-house outsourcing shop. Sales and CS fail to understand the cost of their promises to individual customers to the timelines of features they're hungry for from the product plan. Goals and metrics for success fail to align. And thus everyone rows in their own direction.

The solution usually isn't "better people." It's engaging people on the same goals and making sure each of them knows how their part fits with the others. It's also recognizing when hard stuff is worth doing. Yeah you've got a module with 15 years of tech debt that you didn't create, and no-one on the team is confident in touching anymore. Unlike acne, it won't get better if you don't pick at it. Build out what that tech debt is costing the company and the risk it creates. Balance that against other goals, and find a plan that pays it down at the right time and the right speed.

>>jeffhe+Gs
I think it’s because companies don’t incentivize people listening to each other. Management doesn’t listen to the underlings and the underlings have to compete to get noticed.

I have only a few people with whom I can discuss something in depth without anybody pushing an agenda. With most people it’s just about pushing through what you want to do.

I am just going through a bunch of sessions where a director has engaged consultants to change our stuff to use a new platform. Nobody who works on the system thinks it makes sense but it can’t be stopped because of the director and a few yes men. Nobody listens.