zlacker

>>Strang+(OP)
I love this part (no trolling from me):

    > We are sorry. We regret that this incident has caused worry for our partners and people. We have begun the process to identify and contact those impacted and are working closely with law enforcement and the relevant regulators. We are fully committed to maintaining your trust.

I know there will by a bunch of cynics who say that an LLM or a PR crisis team wrote this post... but if they did, hats off. It is powerful and moving. This guys really falls on his sword / takes it on the chin.

>>throwa+25
I'll never not think of that South Park scene where they mocked BP's "We're so sorry" statement whenever I see one of those. I don't care if you're sorry or if you realize how much you betrayed your customers. Tell me how you investigated the root causes of the incident and how the results will prevent this scenario from ever happening again. Like, how many other deprecated third party systems were identified handling a significant portion of your customer data after this hack? Who declined to allocate the necessary budget to keep systems updated? That's the only way I will even consider giving some trust back. If you really want to apologise, start handing out cash or whatever to the people you betrayed. But mere words like these are absolutely meaningless in today's world. People are right to dismiss them.

>>sigmoi+I5
Can't please everybody all the time, so best to focus on the majority.