> We are sorry. We regret that this incident has caused worry for our partners and people. We have begun the process to identify and contact those impacted and are working closely with law enforcement and the relevant regulators. We are fully committed to maintaining your trust.
> Like, how many other deprecated third party systems were identified handling a significant portion of your customer data after this hack?
The problem with that is that you'll never know. Because you'd have to audit each and every service provider and I think only Ebay does that. And they're not exactly a paragon of virtue either.
> Who declined to allocate the necessary budget to keep systems updated?
See: prevention paradox. Until this sinks in it will happen over and over again.
> But mere words like these are absolutely meaningless in today's world. People are right to dismiss them.
Again, yes, but: they are at least attempting to use the right words. Now they need to follow them up with the right actions.
Right! But, wouldn't a more appropriate approach be to mitigate the damage from being hacked as much as possible in the first place? Perhaps this starts by simplifying bloated systems, reducing data collection to data that which is only absolutely legally necessary for KYC and financial transactions in whatever respective country(ies) the service operates in, hammer-testing databases for old tricks that seem to have been forgotten about in a landscape of hacks with ever-increasingly complexity, etc.
Maybe it's the dad in me, years of telling me son to not apologize, but to avoid the behavior that causes the problem in the first place. Bad things happen, and we all screw up from time to time, that is a fact of life, but a little forethought and consideration about the best or safest way to do a thing is a great way to shrink the blast area of any surprise bombs that go off.
I don’t think I agree with this at all. Screwing up is, by far, the most impactful thing that can minimize the future blast radius.
Common sense, wisdom, and pain cannot be communicated very well. Much more effective if experienced. Like trying to explain “white as snow” to someone who’s never seen snow. You might say “white as coconut” but that doesn’t help them know about snow. Understanding this opens up a lot more grace and patience with kids.
Most often when we tell our kids, ”you know better”, it’s not true. We know better, only because we screwed it up 100 times before and felt the pain.
No amount of “think about the consequences of your actions” is going to prevent them from slipping on the ice, when they’ve never walked on the ice before.