> We are sorry. We regret that this incident has caused worry for our partners and people. We have begun the process to identify and contact those impacted and are working closely with law enforcement and the relevant regulators. We are fully committed to maintaining your trust.
> Like, how many other deprecated third party systems were identified handling a significant portion of your customer data after this hack?
The problem with that is that you'll never know. Because you'd have to audit each and every service provider and I think only Ebay does that. And they're not exactly a paragon of virtue either.
> Who declined to allocate the necessary budget to keep systems updated?
See: prevention paradox. Until this sinks in it will happen over and over again.
> But mere words like these are absolutely meaningless in today's world. People are right to dismiss them.
Again, yes, but: they are at least attempting to use the right words. Now they need to follow them up with the right actions.
That said...
We do our very best. But I don't know anyone here who would say "it can never happen". Security is never an absolute. The best processes and technology will lower the likelihood and impact towards 0, but never to 0. Viewed from that angle, it's not if Amazon will be hacked, it's when and to what extent. It is my sincere hope that if we have an incident, we rise up to the moment with transparency and humility. I believe that's what most of us are looking for during and after an incident has occurred.
To our customers: Do your best, but have a plan for what you're going to do when it happens. Incidents like this one here from checkout.com can show examples of some positive actions that can be taken.