zlacker

>>Strang+(OP)
I love this part (no trolling from me):

    > We are sorry. We regret that this incident has caused worry for our partners and people. We have begun the process to identify and contact those impacted and are working closely with law enforcement and the relevant regulators. We are fully committed to maintaining your trust.

I know there will by a bunch of cynics who say that an LLM or a PR crisis team wrote this post... but if they did, hats off. It is powerful and moving. This guys really falls on his sword / takes it on the chin.

>>throwa+25
Words are cheap, but "We are sorry." is a surprisingly rare thing for a company to say (they will usually sugarcoat it, shift blame, add qualifiers, use weasel words, etc.), so it's refreshing to hear that.

>>M4v3R+d5
This is a classic example of a fake apology: "We regret that this incident has caused worry for our partners and people" they are not really "sorry" that data was stolen but only "regret" that their partners are worried. No word on how they will prevent this in the future and how it even happened. Instead it gets downplayed ("legacy third-party","less than 25% were affected" (which is a huge number), no word on what data exactly).

>>sunaoo+Q6
> No word on how they will prevent this in the future and how it even happened.

Because these things take time, while you need to disclose that something happened as fast as possible to your customers (in the EU, you are mandated by the GDPR, for instance).