If you care about the person and want to talk with them, reach out and be genuine. If not, don't bother them with LLM corporate-speak masquerading as support. Let's be honest: they didn't "part ways" with the company--they were fired.
Right now, they're worried about paying their bills, not about making their former coworkers feel better.
If you really want to help, reach out to your network and see if anyone is hiring. I've successfully connected many laid-off former coworkers with new opportunities. I've even approached recruiters that I ignored saying, "I'm not available, but this person is looking, and they're excellent."
Being a good human involves honesty and naming things that are extremely difficult to name when you're both employed at the same place. I've had so many honest and illuminating conversations with coworkers after one or both of us left a company or organization, conversations that deepened into real friendships instead of just being colleagues.
Are you kidding? Treat someone like a human but the moment they express emotion, explicitly denounce the thread and hang up?
Get outta here.
I mean, I get that it's supposed to be just a general pointer or something, but that phrase is word for word what an LLM would say when it's self censoring... Or something lifted out of an episode of Severance.