Go is a reasonably performant language that makes it pretty straightforward to write reliable, highly concurrent services that don't rely on heavy multithreading - all thanks to the goroutine model.
There really was no other reasonably popular, static, compiled language around when Google came out.
And there still barely is - the only real competitor that sits in a similar space is Java with the new virtual threads.
Languages with async/await promise something similar, but in practice are burdened with a lot of complexity (avoiding blocking in async tasks, function colouring, ...)
I'm not counting Erlang here, because it is a very different type of language...
So I'd say Go is popular despite the myriad of shortcomings, thanks to goroutines and the Google project street cred.
The change from Java 8 to 25 is night and day. And the future looks bright. Java is slowly bringing in more language features that make it quite ergonomic to work with.
Go, with all its faults, tries very hard to shun complexity, which I've found over the years to be the most important quality a language can have. I don't want a language with many features. I want a language with the bare essentials that are robust and well designed, a certain degree of flexibility, and for it to get out of my way. Go does this better than any language I've ever used.