Here's something I implore tech business leaders to think about: If you believe AI to be the world-changing technology you say it will be: It follows that you must believe that intelligence will become commoditized. What is going to differentiate your business from every other business as thought workflows become a commodity? I'm not sure I know the answer, but while most business leaders seem to believe the answer to live in "how much AI can we shove down our employees and customers throats", I suspect the real answer is the opposite. If AI is an omnipresent, powerful substrate of business delivery, like computers are today, available in-kind to every business, what will differentiate your business is how you handle the gaps between what AI is capable of. What is your human element? Are the humans just glue between AI agents or are they actually a differentiating factor?
All this is why I tend to believe AI is going to mean slow but complete death for hyperscale companies, and there's nothing they can do about it. The only survivors will be the ones providing AI services, and they'll be the next generation's IBM. The winners are going to be small companies, teams of ten that can now operate like a team of a hundred. These small teams will have access to the exact same thought workflow automations that the hyperscalers have access to, but they also have something that the hyperscalers don't: human agency and agility.
Bureaucracy is a type of complexity that occurs once systems become to big for a small well trained group of people to manage.
AI/humans managing the system will work for a while, we'll be able to manage the current complexity better, but it won't last. We'll make even more complex systems that become unmanageable.