The utility tech who turned my tiny gas leak into a larger gas leak and left.
The buildings around me that take the better part of a decade to build (really? A parking garage takes six years?)
Cops who have decided it's their job to do as little as possible.
Where I live, it seems like half the streets don't have street signs (this isn't a backwater where you'd expect this, it's Boston).
I made acquaintance to a city worker who, to her non-professional friends, is very proud that she takes home a salary for about two hours of work per day following up with contractors, then heading to the gym and making social plans.
There's a culture of indifference, an embrace of mediocrity. I don't think it's new, but I do think perhaps AI has given the lazy and prideless an even lower energy route to... I'm not sure. What is the goal?
I think pride in work has declined a lot (at least in the US) because so many large employers have shown that they aren't even willing to pretend to care about their employees. It's difficult to take pride in work done for an employee that you aren't proud of, or actively dislike.
I agree that I think this is a big chunk of it. There's no loyalty on either side, and it's not rewarded if there is. Doing good work is only rewarded with more work without the extra pay or benefits.
A ton of large employers have removed any and all incentive to do anything but the absolute bare minimum to not get fired.
Loyalty actually gets punished. The only way to get a decent raise is to change companies. Your car insurance will keep going up until you change companies. With cable the best deals are available only for new customers and existing customers see their cost go up.
It seems companies hate their employees and customers
They do! Imagine the profits if they could keep making the same money without the customers or employees! Those pesky humans really get in the way of maximizing the profit