>>scared+(OP)
Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain.
Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.
>>birdma+LX3
> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain.
Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?
>>rustc+dZ3
Is this sarcasm? AI has been getting used to handle support requests for years without human checks. Why would they suddenly start adding human checks when the tech is way better than it was years ago?
>>recurs+af4
These companies that can barely keep the support documentation URLs working nevermind keeping the content of their documentation up to date suddenly care about the info being correct? Have you ever dealt with customer support professionally or are you just writing what you want to be true regardless of any information to back it up?
>>that_g+646
I'm not saying that they care. I'm saying that if they introduce some human oversight to the support process, one of the reasons would probably be that they care about correctness. That would, as you indicate, represent a change. But sometimes things change. I'm not predicting a change.