Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.
Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?
VibeSupport bots, how well did that work out for Canada Air?
https://thehill.com/business/4476307-air-canada-must-pay-ref...
More evidence: all of the ignorant uses of "hallucinate" here, when what's happening is FABRICATION.