Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results:
* Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.
* We’ve made sure this user is completely refunded - least we can do for the trouble.
For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We’ve rolled out a fix.
Appreciate all the feedback. Will help improve the experience for future users.
Seems like you are still blaming the user for his “very slow internet”.
How do you know the user internet was slow? Couldn’t a race condition like this exist anyway with regular 2 fast internet connections competing for the same sessions?
Something doesn’t add up.
this is a completely reasonable and seemingly quite transparent explaination.
if you want a conspiracy, there are better places to look.
Instead of saying "race condition that appears on very slow internet connections", you might say "race condition caused by real-world network latencies that our in-office testing didn't reveal" or some shit.