zlacker

>>scared+(OP)
(Cursor cofounder)

Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results:

* Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.

* We’ve made sure this user is completely refunded - least we can do for the trouble.

For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We’ve rolled out a fix.

Appreciate all the feedback. Will help improve the experience for future users.

>>mntrue+1F4
It's a real shame that your team deletes threads like this in instances where they have control (eg they are mods on the subreddit). Part of me wonders if you had a magic wand would you have just deleted this too, but you're forced to chime in now because you don't.