zlacker

>>scared+(OP)
(Cursor cofounder)

Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results:

* Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.

* We’ve made sure this user is completely refunded - least we can do for the trouble.

For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We’ve rolled out a fix.

Appreciate all the feedback. Will help improve the experience for future users.

>>mntrue+1F4
You’ve promised a ton of people refunds that never got them. Others in this thread, and myself included

Edit: he did refund 22 mins after seeing this

>>adenta+gI4
you didn't get a refund because the promise of refund was also hallucinated.

>>krzat+yN4
It's AIs all the way down.