zlacker

>>scared+(OP)
Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain.

Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

>>birdma+LX3
Given how incredibly stingy tech companies are about spending any money on support, I would not be surprised if the story about it being a rogue AI support agent is 100% true.

It also seems like a weird thing to lie about, since it's just another very public example of AI fucking up something royally, coming from a company whose whole business model is selling AI.

>>babypu+I84
Both things can be true. The AI support bot might have been trained to respond with “yup that’s the new policy”, but the unexpected shitstorm that erupted might have caused the company to backpedal by saying “official policy? Ha ha, no of course not, that was, uh, a misbehaving bot!”