It's just such a great example of how people could react either with uproarious laughter or by feeling that some boundary has been violated and can think that either reaction was the most self-evidently obvious one in the world and the reasons for it were entirely contingent. It's something where you can only really witness the irrationality of it if you're in the author's position.
I once heard it speculated that philosophy might have emerged in Greece because the circumstances of being merchants engaging in interstate trade, you could see the way that certain things regarded as received knowledge were really customs, peculiar to certain cultures and locations. When you're the prankster and you can see different people reacting in different ways that seem to be tied to patterns of the circumstances of how they experienced it, you can kind of witness the contingency of those reactions playing out in real time.
i.e. I wonder about the gap between clever little prank and sending a dry email to everyone re: a new printing policy.
Much of this hinges on the gradient from the "uproarious laughter" they received from some, to the frustration from others...which I find hard to believe as self-reported, in what context would this be uproariously funny?
I see the value as a simplistic fable re: empathy, and in having it before, not after.
I almost feel like I missed something huge in the email that signals it's a joke, or adds another layer of humor, but after multiple readings, it looks identical to a janitor emailing everyone on campus to tell them keys will be required for bathrooms from now on. Although, that is significantly more implausible than the IT worker emailing everyone on campus to tell them there are charges for printing.
And then extra value upon retelling all of the above to others.
"prank" = IT guy sent campus wide email saying some printers will now charge $0.05/page
"that they probably didn't see with their own eyes" = they did not check physically very every printer on campus to verify none of the printers had the characteristic, the only way to falsify what the IT guy said, that some printers had a characteristic.
"Plus the retraction, and 2nd retraction." = 3x the time wasted for everyone on campus
"And reactions of other staff who fell for it" = people who believed the dry email from IT
"(and caused chaos)" = chaos isn't funny
"And then extra value upon retelling all of the above to others." = It sounds like we're assuming the relayer would get value from relating this, but the extra value is to the listener, it'd only harm the relayer.
As a listener, now I know that I have to verify 100% of everything the relayer tells me. They think a good prank is when you leverage your professional role to lie and cause chaos, which is justified because those poor sheep were complaining about something they didn't even verify with their own eyes. i.e. thousands of people should have gone through an absurdly onerous verification rather than trust communications you make in your professional role.