Unlike some here, I came away with a deep sense of empathy, and today’s HN snark and frustration bounced off me pretty hard. The public order issues - homelessness in parks, the challenges of shared spaces—have certainly impacted me. But more than that, I struggle with how to translate the state of the world to my boys. I always remind them: every unhoused person was once a little boy or girl. We might be older now, but we’re still kids inside, and nobody dreams of growing up in these circumstances.
What struck me most was the balance of compassion and pragmatism that Amanda brings to her work. It’s easy to be frustrated with the policies and bureaucratic inefficiencies that slow down real solutions - but they are, in some ways, understandable.
The biggest frustration for me is the gap between the mental state of many unhoused individuals and the requirements needed to secure housing. The city surely understands the long-term costs of its policies, and it’s run by highly pragmatic people with limited budgets. But rules are rules, and at some point, top-down accommodations (including medical interventions...) are necessary to bridge this gap.
Nothing about this article strikes me as pragmatic. She's spending all her energy attempting to help people with the least likelihood of success and then gets angry at the system when they inevitably fail. The city didn't kick Morrisette out of the hotel because they like zero-tolerance policies, but because other people deserve a chance a chance to live in a free hotel room as well.
There are those that do succeed but those are certainly the most motivated to do so. Others are in transition: know they should get indoors but know their difficulties.
Rather than kicking them out, maybe they are required to attend some mandatory psych sessions. Maybe they go maybe they don’t but at least there support to help them work thru their issues of why they blew up at the staff (as in this instance).
This is what I'm saying the ranger is doing. Someone who gets extremely distressed by indoor living is not a good candidate taxpayer funded indoor living. On the other hand, that housing given to someone who is capable of navigating welfare bureaucracy on their own may actually enable someone who is at risk spiraling down a path of no return to turn their life around.
Favoring narratives of individual heroes over narratives of systemic changes is a cultural problem. Whether it's Atlas Shrugged, the Odyssey or Harry Potter. It instills a learned helplessness and an artificial desire for a "strong man fix things" that can be very difficult to overcome. But it also atomizes and fractures society and benefits those with the most individual wealth and power.
The ranger is a hero. What she is doing is good. But she shouldn't have to do it. And nobody should have to do so much. The article intentionally buries its lede: if this is what it takes to save one person, how can we save thousands? The implied answer is again helplessness: of course this isn't scalable so we can't. What she is doing is too much for one person, so we can't expect it of others. But the real answer is that literally none of this would be necessary if the system were actually built to help these people.
Her work does not require a herculean effort because it is difficult. It requires so much effort because it is being made difficult. The right question isn't how can we scale this, the right question is how can we make it easy enough that we don't need her to be a hero. The question of scalability answers itself once you've removed the obstacles.
Hero narratives are enabling the system.
Those are two different things. She likely doesn't consinder herself heroic. The story about her however is written in such a way to portray her as heroic. It doesn't leave room for any other option than helplessness and hoping for more heroes to emerge.
Framing it as heroes being toxic and enabling the system suggests accelerationism: if things only get bad enough (i.e. if we stop "enabling" the system by trying to work around it), the people will see how bad things are and demand change. But accelerationism doesn't work. When things are bad enough, the people will want a simple answer and a promise of a fast change. Stable systemic changes don't work fast and they are rarely simple.
To put it another way, heroes aren't toxic, heroes are harm reduction. Harm reduction is good because it helps people in the here and now. But harm reduction is not a solution to problems. Solving problems requires putting in the ground work of building bottom-up social structures. There's no reason to believe she would be just as good and enduring in doing that as she is in what she does now. And most importantly, she wouldn't be helping those she helps now because she might not even see it resulting in change within her lifetime.
So given that heroism doesn't work and letting things get worse doesn't work, what now? It sounds like we need a hero to take on the herculean task of dismantling the individualist atomizing culture norms - oh.