From what I can tell, some person made a fan page for an existing Funko Pop video game (Funko Fusion), with links to the official site and screenshots of the game. The BrandShield software is probably instructed to eradicate all "unauthorized" use of their trademark, so they sent reports independently to our host and registrar claiming there was "fraud and phishing" going on, likely to cause escalation instead of doing the expected DMCA/cease-and-desist. Because of this, I honestly think they're the malicious actor in all of this. Their website, if you care: https://www.brandshield.com/
About 5 or 6 days ago, I received these reports on our host (Linode) and from our registrar (iwantmyname). I expressed my disappointment in my responses to both of them but told them I had removed the page and disabled the account. Linode confirmed and closed the case. iwantmyname never responded. This evening, I got a downtime alert, and while debugging, I noticed that the domain status had been set to "serverHold" on iwantmyname's domain panel. We have no other abuse reports from iwantmyname other than this one. I'm assuming no one on their end "closed" the ticket, so it went into an automatic system to disable the domain after some number of days.
I've been trying to get in touch with them via their abuse and support emails, but no response likely due to the time of day, so I decided to "escalate" the issue myself on social media.
Did this account violate your ToS or the actual law? While I totally understand where are you coming from and I would probably be forced to do the same, I still tend to believe that closing a fan account is exactly the same thing that your registrar did to you.
Besides that, there are so many websites with copyright content that never changes the domains, is just the domain registration bad or why they just disabled the domain?
But yes, no doubt, that system is broken and the registrar should have known better.
If they have a customer like steam would they just cut off the domain? Probably not.
Other domain registrations would just ignored this and nothing would happened.
I expect total ignorance from a typical domain registrar.
> If they have a customer like steam would they just cut off the domain? Probably not.
Take a look who is they registrar and then look their prices up.
> Other domain registrations would just ignored this and nothing would happened
Yeah, they would totally ignore their customer just like that one did.
Unfortunately, providing proper support and protecting own customers in digital realm is an unsustainable business practice for most registrars.