zlacker

>>ucario+(OP)
These days, I feel like this biggest obstacle with SAML is integrating with SaaS products. I've been in many situations where it requires back and forth emails to a support team. I've been handed a literal 204 page PDF on integrating with one vendor's SSO setup (the entire document was literally just for their SSO integration, nothing else). Attribute mappings are still a mess. It's wild how poor the experience still is.

>>bilalq+wp
SSO support took up well over 50% of our engineering teams customer support time.

One of the biggest challenges is our users tended to need to pull in a different department, that actually owned the SSO system. They had little incentive to hustle to get things to work, so there’s tickets would often drag on for ages.

We’d loom bad because we’d need certain information from our customer.