zlacker

>>isp+(OP)
I feel like a better use case for ChatGPT-like tools (at least in their current state) for customer support use cases is not actual live chat but more assisting companies in automating the responses to other non realtime channels for customer requests such as:

- email requests

- form based responses

- Jira/ZenDesk type support tickets

- forum questions

- wiki/faq entries

and having some actual live human in the mix to moderate/certify the responses before they go out.

So it'd be more about empowering the customer service teams to work at 10x speed than completely replacing them.

It'd actually be more equivalent to how programmers currently are using ChatGPT. ChatGPT is not generating live code on the fly for the end user. Programmers are just using ChatGPT so they aren't starting out with a blank sheet. And perhaps most importantly they are fully validating the full code base before deployment.

Putting ChatGPT-like interfaces directly in front of customers seems somewhat equivalent to throwing a new hire off the street in front of customers after a 5 minute training video.

>>someth+YZ5
> So its more about empowering the customer service teams than completely replacing them.

That's right, but this would cost more money so until these blunders start costing money then they will continue until morale improves!

>>weikju+b06
Agreed. It'd probably also help for OpenAI/Bard to generate some tutorials and white papers on best practices for the customer support use case - perhaps focusing on how companies can integrate ChatGPT/Bard into tools like Jira/ZenDesk to enable such workflows.

>>someth+S06
I think we can go one step beyond. It would probably help for ChatGPT to generate list of alternative use cases besides the customer support one, so that ChatGPT can generate tutorials or white papers focusing on how companies can integrate ChatGPT into their additional workflows.

>>Freedo+Zh6
Nice - that's super meta.