zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
It's a cruel joke, but sometimes the only option. Or, the only option that actually works. Many times have I had Whatsapp or chatbot sessions solve an issue with 15-30 mins, while emails were never answered or phone calls simply cut or never returned.

If you work at your computer, it can also be done in the background without actually taking up too much time or requiring you to sit attentively through any waiting period.