zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
Chat bots are, IMNSHO, anti-customer service: a way to keep the customers placated "something is happening with my problem" so that the call center isn't overwhelmed (in other words, "woo, cheaper call center for company!")

>>Piskvo+ur
I mean regular call centers employed that tactic too. Use the right language to make it appear as if something is happening, and you agree with the customer, but not doing either of those things.