zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
Recently I added a phone line to my ATT account, and part of the online offer was no activation fee. I was charged an activation fee on my first statement. When I chatted with the robot, it took 2 minutes to have the fee refunded.

Obviously I would have preferred to have received no fee in the first place, but in this case the robot was faster and less painful than chatting with a human.